This Cookie Policy explains what cookies are, how MedPlus (“we”, “us”, “our”) uses cookies and similar technologies on our website, and the choices you have to control them.

Cookies help us make our website work properly, keep it secure, understand how visitors use our pages, and improve your experience.

This Cookie Policy should be read alongside our Privacy Policy.

1) What are cookies?

Cookies are small text files placed on your device (computer, phone, tablet) when you visit a website. They help the website recognise your device and remember information about your visit, such as preferences and how you navigate between pages.

We may also use similar technologies (e.g., pixels, tags, local storage) which work in a similar way. For simplicity, we refer to all of these as “cookies”.

2) Types of cookies we use

We may use the following categories of cookies:

Strictly Necessary Cookies
These are essential for the website to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as setting privacy preferences, logging in, or completing forms.

Functional Cookies
These allow the website to remember choices you make (e.g., language or region) and provide enhanced features.

Analytics / Performance Cookies
These help us understand how visitors use our website (e.g., which pages are visited most, time on site, errors), so we can improve performance and user experience.

Marketing Cookies (if used)
These may be used to build a profile of your interests and show you relevant content or adverts on other sites. They may be set by us or by third-party providers.

Important: We will only set non-essential cookies (e.g., analytics/marketing) with your consent, where required.

3) How we use cookies

We use cookies to:

ensure our website works as intended

support website security and prevent misuse

remember preferences and settings

measure and improve website performance

understand how users navigate our pages

support embedded content and tools (e.g., booking, maps, video) where enabled

4) Cookie consent and managing preferences

When you first visit our website, you may see a cookie banner allowing you to accept or reject non-essential cookies, and/or customise your preferences.

You can change or withdraw your consent at any time by:

adjusting your browser settings (see section 7).

If you disable certain cookies, parts of the website may not function properly.

 5) Third-party cookies

Some cookies may be set by third parties when you use features on our website (for example, embedded videos, social media links, maps, payment or booking widgets, or analytics). These third parties may collect information about your online activities over time and across different websites.

We recommend reviewing the third party’s privacy and cookie information to understand how they use cookies.

6) How to control cookies via your browser

Most web browsers allow you to manage cookies through settings. You can typically:

delete cookies already stored on your device

block cookies from being set

set your browser to warn you before accepting cookies

Please note: blocking all cookies may mean our website (and many others) does not work properly.

You can find cookie controls for common browsers here:

Google Chrome: Settings → Privacy and security → Cookies and other site data

Safari (Apple): Settings → Privacy

Microsoft Edge: Settings → Cookies and site permissions

Firefox: Settings → Privacy & Security

(Exact steps may vary depending on your browser version and device.)

7) Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to our website, technologies, or legal requirements. We encourage you to review this page periodically. The “Last updated” date at the top indicates when it was most recently revised.

8) Contact us

If you have any questions about our use of cookies, please contact us: