At MedPlus UK Ltd (trading as “MedPlus”) (“MedPlus”, “we”, “us”, “our”), we are committed to delivering safe, high-quality, evidence-based care. Clinical governance is the framework we use to ensure our services are effective, person-centred, and continuously improving. This page explains the standards we follow and how we maintain quality and safety across all services delivered by MedPlus, including services delivered by subcontracted clinicians.

1) Our commitment

We aim to provide care that is:

Safe – reducing risk and preventing harm

Effective – aligned with current evidence and best practice

Person-centred – respectful, informed, and collaborative

Responsive – timely, accessible, and consistent

Well-led – robust oversight, accountability, and continuous improvement

2) Clinical leadership and accountability

MedPlus has designated clinical leads responsible for governance, quality, and safety.

Clinical Lead: Michael Sadler (HCPC registered)

Safeguarding & Mental Health Lead: Hayley Beeden (NMC registered)

Clinical leadership responsibilities include oversight of:

clinical standards and service protocols

safeguarding processes and escalation pathways

risk management and incident learning

clinician competence, supervision and CPD expectations

audit, quality improvement and review of client feedback/complaints

3) Subcontracted / associate clinicians and third-party delivery

MedPlus may deliver services using a mix of employed staff and subcontracted/associate clinicians. Regardless of working arrangement, we apply consistent governance standards to ensure client safety.

All clinicians delivering services under the MedPlus name are expected to:

hold appropriate professional registration (where applicable) and practise within their scope of competence

provide evidence of identity checks, right to work, and appropriate safeguarding checks where relevant to role

maintain current mandatory training relevant to their work (e.g., safeguarding, information governance, infection control, basic life support where applicable)

provide evidence of current indemnity/insurance appropriate to the services delivered

follow MedPlus policies, clinical pathways, documentation standards, and escalation procedures

engage in supervision/peer review or clinical case discussion where required

cooperate with audits, incident investigations, and quality improvement processes

Where a pathway involves an external provider (for example, prescribing or specialist input), we ensure appropriate governance arrangements are in place, including information-sharing practices and clarity over clinical responsibility.

4) Evidence-based practice and clinical standards

We follow current best-practice guidance relevant to the services we provide. Where appropriate, this includes:

recognised national/professional guidance (e.g., relevant NICE guidance and professional standards)

manufacturer guidance and product safety information (where products are used)

infection prevention and control standards

Our assessments and treatment plans are based on:

appropriate clinical history-taking and structured assessment approaches

informed discussion of benefits, risks, and alternatives

clear documentation and shared decision-making

5) Consent and patient information

We are committed to clear, informed consent. This includes:

providing information about the nature of the service/treatment

discussing realistic expectations, outcomes and limitations

explaining risks/side effects and when to seek urgent help

confirming capacity to consent and that consent is given freely

allowing time for questions

Consent is documented where relevant and can be withdrawn at any time.

6) Safeguarding

MedPlus is committed to safeguarding and promoting the welfare of children and adults at risk. Our safeguarding approach includes:

asking appropriate safeguarding and risk questions as part of clinical assessment where relevant

clear internal escalation routes to the Safeguarding & Mental Health Lead

signposting and referral to statutory services where indicated

information sharing in line with legal duties and professional guidance when there is serious risk

If urgent risk is identified, we will advise contacting emergency services immediately.

7) Risk management and incident reporting

We actively manage risk by:

identifying and documenting risks during assessment/treatment planning

using structured processes, checklists and standard operating procedures where appropriate

maintaining clear escalation routes for clinical concerns

encouraging clients to report concerns or adverse effects promptly

Any adverse events, near misses, or safety concerns are reviewed, documented, and used for learning and improvement.

8) Infection prevention and control (IPC)

Where relevant to services delivered, we follow IPC practices including:

hand hygiene and clinical cleanliness standards

appropriate use of PPE

safe sharps handling and disposal (where applicable)

cleaning and decontamination procedures

safe storage and handling of clinical products

9) Medicines and prescribing (where applicable)

Where prescribing forms part of a care pathway:

prescribing is undertaken only by suitably qualified and authorised prescribers

medication decisions are made following clinical assessment and shared decision-making

contraindications, interactions, monitoring requirements and safety advice are discussed and documented

appropriate follow-up and monitoring processes are agreed

Where prescribing is delivered via partner clinicians/services, we ensure governance arrangements support safe information-sharing and clarity of responsibilities.

10) Information governance and confidentiality

We handle personal data securely and in line with data protection law. We maintain confidentiality and only share information when:

you provide consent

it is necessary for your care

there is a legal/professional duty to disclose (e.g., safeguarding or serious risk)

Please see our Privacy Policy for full details.

11) Training, supervision and CPD

We maintain competence and quality through:

CPD and reflective practice

supervision, peer review, and/or case discussion as appropriate to role

mandatory training relevant to service delivery

clear clinical escalation routes for complex cases and risk concerns

12) Quality assurance and continuous improvement

We monitor and improve our services through:

review of client feedback and outcomes

audit and case-based learning (where appropriate)

learning from complaints and incidents

regular review and updating of policies and procedures

13) Complaints and feedback

We welcome feedback and take complaints seriously. If you have concerns, please contact us so we can investigate and respond promptly:

Email: info@medplusuk.com

Complaints Policy: www.medplusuk.com/complaintspolicy

Company details

Company name: MedPlus UK Ltd (trading as “MedPlus”)
Company registration number: 16072447

Registered office:
Honeystone Cottage, Oxford Road
Enstone, Chipping Norton
England, OX7 4LP
United Kingdom

Contact details:
Email: info@medplusuk.com
Telephone: 01329 722721
Website: www.medplusuk.com